{"id":3272,"date":"2008-12-20T14:29:59","date_gmt":"2008-12-20T12:29:59","guid":{"rendered":"http:\/\/www.altso.org.tr\/genel\/altso-kisisel-egitim-seminerleri-devam-ediyor\/"},"modified":"2008-12-20T14:29:59","modified_gmt":"2008-12-20T12:29:59","slug":"altso-kisisel-egitim-seminerleri-devam-ediyor","status":"publish","type":"post","link":"https:\/\/www.altso.org.tr\/en\/genel\/altso-kisisel-egitim-seminerleri-devam-ediyor\/","title":{"rendered":"ALTSO K\u0130\u015e\u0130SEL E\u011e\u0130T\u0130M SEM\u0130NERLER\u0130  DEVAM ED\u0130YOR"},"content":{"rendered":"<p><strong>\u201cM\u00dc\u015eTER\u0130 \u0130L\u0130\u015eK\u0130LER\u0130 VE B\u0130REB\u0130R PAZARLAMA\u201d E\u011e\u0130T\u0130M\u0130NE \u0130LG\u0130 B\u00dcY\u00dcKT\u00dc<\/strong>       Odam\u0131z taraf\u0131ndan, \u00fcyelerinin ki\u015fisel ve mesleki geli\u015fimlerine katk\u0131 sa\u011flamak amac\u0131 ile d\u00fczenlenen ki\u015fisel e\u011fitim programlar\u0131 devam ediyor. Bu kapsamda 2008 y\u0131l\u0131 i\u00e7in programlanan s\u00f6z konusu seminerlerden \u2018M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi Ve Birebir Pazarlama\u201d\u2019\u2019 e\u011fitimi 20\u00a0Aral\u0131k 2008 Cumartesi g\u00fcn\u00fc ger\u00e7ekle\u015ftirildi. Odam\u0131z Konferans Salonunda ger\u00e7ekle\u015ftirilen e\u011fitimin halka a\u00e7\u0131k ve \u00fccretsiz olarak yap\u0131ld\u0131<\/p>\n<div class=\"clearfix\"><\/div>\n<div class=\"spacer\"><\/div>\n<p>Yrd Do\u00e7 Dr Turan Erman ERKAN\u2019\u0131n konu\u015fmac\u0131 olarak kat\u0131ld\u0131\u011f\u0131 e\u011fitimde K\u0131sa ad\u0131 \u201cCRM\u201d olan\u00a0 M\u00fc\u015fteri ili\u015fkileri y\u00f6netimi, CRM ve Teknoloji \u0130li\u015fkisi, M\u00fc\u015fteri Bulma, M\u00fc\u015fteriyi Koruma, M\u00fc\u015fteriyi artt\u0131rma, Pazarlama Modelleri, M\u00fc\u015fteri Segmentasyonu, de\u011fer Analizleri, ger\u00e7ek \u00f6rnekler, ba\u015far\u0131s\u0131zl\u0131k nedenleri ve ba\u015far\u0131 hikayeleri gibi ba\u015fl\u0131klar ele al\u0131nd\u0131.              \u201cM\u00fc\u015fteri ili\u015fkileri y\u00f6netiminin (CRM), firmalara insan, teknoloji ve i\u015f s\u00fcre\u00e7lerine yap\u0131lan \u00e7e\u015fitli yat\u0131r\u0131mlarla m\u00fc\u015fteri ile b\u00fct\u00fcn temas noktalar\u0131n\u0131 birle\u015ftiren bir yakla\u015f\u0131m sunar\u201d diyen Yrd Do\u00e7 Dr Turan Erman ERKAN, \u201cBu alanda yap\u0131lan b\u00fct\u00fcn projelerin ortak noktas\u0131; i\u015f s\u00fcre\u00e7lerinin analiz edilerek en do\u011fru \u00e7\u00f6z\u00fcm\u00fcn sunulmas\u0131 ve yakalanan y\u00fcksek m\u00fc\u015fteri memnuniyetidir\u201d dedi.       <strong>M\u00fc\u015fteriye D\u00f6n\u00fck Y\u00fcz\u00fcn\u00fcz\u00fc Ne Kadar \u0130yi Tan\u0131yorsunuz? <\/strong>      Erkan, \u201cM\u00fc\u015fterilerin bilin\u00e7 d\u00fczeyleri ve g\u00fcnl\u00fck ya\u015fay\u0131\u015flar\u0131ndaki teknolojinin yeri de\u011fi\u015fip geli\u015ftik\u00e7e, m\u00fc\u015fteriye ula\u015fabilmek ad\u0131na kullan\u0131labilecek kanallar da \u00e7o\u011fald\u0131. B\u00fct\u00fcn bu kanallardan farkl\u0131 veri ak\u0131\u015flar\u0131 olaca\u011f\u0131ndan, bu verilerin do\u011frulu\u011funu, b\u00fct\u00fcnl\u00fc\u011f\u00fcn\u00fc ve ak\u0131\u015f\u0131n devaml\u0131l\u0131\u011f\u0131n\u0131 sa\u011flayacak bir yard\u0131mc\u0131 ele ihtiya\u00e7 var. Bunu ger\u00e7ekle\u015ftirmenizde CRM Sistemi b\u00fcy\u00fck \u00f6nem ta\u015f\u0131maktad\u0131r\u201d dedi.       <strong>M\u00fc\u015fteri Odakl\u0131 Olabilmek&#8230;<\/strong>       Erkan ayr\u0131ca: \u201cM\u00fc\u015fteriniz hakk\u0131nda her t\u00fcrl\u00fc veriyi toplamak m\u00fc\u015fteri odakl\u0131 olmak de\u011fildir. M\u00fc\u015fteriye dokundu\u011funuz her alanda toplad\u0131\u011f\u0131n\u0131z verileri bilgiye d\u00f6n\u00fc\u015ft\u00fcr\u00fcp f\u0131rsatlar\u0131 ve\/veya ihtiya\u00e7lar\u0131 daha h\u0131zl\u0131 bir \u015fekilde ortaya \u00e7\u0131karabiliyorsan\u0131z ba\u015far\u0131l\u0131 bir M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi ger\u00e7ekle\u015ftiriyor ve m\u00fc\u015fteri odakl\u0131 bir yakla\u015f\u0131m sergiliyorsunuz demektir\u201d diye konu\u015ftu.       \u00d6te yandan Odam\u0131z taraf\u0131ndan programlanan Ki\u015fisel e\u011fitim seminerleri program\u0131 , 03 Ocak 2008\u00a0 Cumartesi\u00a0\u00a0 \u201cG\u00fczel Konu\u015fma Ve Beden Dili\u201d, e\u011fitimi ile devam sona erecek. ALTSO Ba\u015fkan\u0131 Kerim Ta\u00e7, yo\u011funlu\u011fun azald\u0131\u011f\u0131 k\u0131\u015f d\u00f6nemlerini en iyi bi\u00e7imde de\u011ferlendirmek isteyen ticaret erbab\u0131n\u0131n bu e\u011fitimlerle bilgi ve becerisini artt\u0131rd\u0131\u011f\u0131n\u0131 s\u00f6yledi. Ta\u00e7, e\u011fitimlerin s\u00fcrekli bi\u00e7imde devam edece\u011fine de dikkat \u00e7ekerken, e\u011fitimler hakk\u0131nda bilgi edinmek isteyenlerin ALTSO\u2019nun Resmi web sitesine girmelerinin yeterli olaca\u011f\u0131n\u0131 s\u00f6zlerine ekledi.       <br \/>  \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cM\u00dc\u015eTER\u0130 \u0130L\u0130\u015eK\u0130LER\u0130 VE B\u0130REB\u0130R PAZARLAMA\u201d E\u011e\u0130T\u0130M\u0130NE \u0130LG\u0130 B\u00dcY\u00dcKT\u00dc Odam\u0131z taraf\u0131ndan, \u00fcyelerinin ki\u015fisel ve mesleki geli\u015fimlerine katk\u0131 sa\u011flamak amac\u0131 ile d\u00fczenlenen ki\u015fisel e\u011fitim programlar\u0131 devam ediyor. Bu kapsamda 2008 y\u0131l\u0131 i\u00e7in programlanan s\u00f6z konusu seminerlerden \u2018M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi Ve Birebir Pazarlama\u201d\u2019\u2019 e\u011fitimi 20\u00a0Aral\u0131k 2008 Cumartesi g\u00fcn\u00fc ger\u00e7ekle\u015ftirildi. Odam\u0131z Konferans Salonunda ger\u00e7ekle\u015ftirilen e\u011fitimin halka a\u00e7\u0131k ve \u00fccretsiz olarak yap\u0131ld\u0131<\/p>\n","protected":false},"author":1,"featured_media":3278,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel"],"_links":{"self":[{"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/posts\/3272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/comments?post=3272"}],"version-history":[{"count":0,"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/posts\/3272\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/media\/3278"}],"wp:attachment":[{"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/media?parent=3272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/categories?post=3272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.altso.org.tr\/en\/wp-json\/wp\/v2\/tags?post=3272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}